Shipping and Returns

Looking to return or exchange your purchase?

If for any reason, you are unhappy with your purchase (or if the product is defective in any way), you may return the item(s) in its original form, unworn and unwashed.
If your purchase total was over $150 CAD (before tax) please contact heartstringsclothingco1@gmail.com and you will be sent a prepaid digital return label via email.
For orders less than $150 CAD please contact heartstringsclothingco1@gmail.com and our team will assist you with your return/exchange.
Returns must have:
Original tags; and
Original packaging

We reserve the right to charge a reasonable restocking fee if products are returned with missing or damaged content.
Returns and exchanges only apply to products that have been purchased directly from heartstringsclothingco.com. Purchases made from any of our licensed retail partners will not be accepted, and are subject to the licensed retailers return and exchange policies.
We will fully refund your purchase within 14 days if the item is unwashed, unworn and the original tags remain intact. You may exchange items or be issued a store credit for your product within 30 days of your original purchase if the item is unwashed, unworn and the original tags remain.

*All toque items are final sale.*

*Promotional shipping rates do not qualify for free returns.*

*Due to current circumstances related to COVID-19 we are experiencing longer than normal delivery times.*